Privacy Policy

1. Privacy Policy

Effective Date: January 2025

Elevo Herbals  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.elevoherbals.com).

Information We Collect

- Personal Information: Name, email address, phone number, shipping address, payment details, etc.
- Non-Personal Information: Browser type, IP address, device information, etc.

How We Use Your Information

- To process orders and payments
- To improve customer experience
- To send promotional emails (you can opt out)
- To comply with legal obligations

Data Protection

We implement security measures to protect your personal data, but no method is 100% secure.

Third-Party Sharing

We do not sell or rent your personal information. However, we may share data with service providers (payment gateways, logistics partners, etc.) to fulfill your orders.

Your Rights

You can request to access, modify, or delete your personal data by contacting us at  [email protected]

2. Terms and Conditions

Effective Date: January 2025

Welcome to Elevo Herbals. By using our website, you agree to the following terms and conditions.

Use of Website

- You must be at least 18 years old or use our website under parental guidance.
- You agree not to misuse our website for fraudulent activities.

Product Information

- We strive for accuracy, but errors in descriptions, pricing, or images may occur.
- We reserve the right to modify products and pricing without notice.

Payment and Billing

- All orders must be prepaid or paid via Cash on Delivery (COD).
- We accept online payments through secure gateways as well as COD.
- We are not responsible for transaction failures due to bank errors.

Limitation of Liability

We are not responsible for indirect or accidental damages from product usage.

3. Cancellation and Refund Policy

Effective Date: January 2025

Order Cancellation
- Orders can be canceled within 24 hours of placing them. Once shipped, cancellations are not allowed.

Return Policy
- Returns are accepted only for damaged, defective, or incorrect products.
- You must initiate a return within 7 days of delivery.
- Items must be unused, in original packaging, and include proof of purchase.

Refund Process
- Refunds will be issued after product inspection.
- It may take  5-15 business days for the refund to reflect in your account.

To request a return or refund, contact us at  [email protected]

4. Shipping and Delivery Policy

Effective Date: January 2025

Shipping Time & Charges
- Orders are processed within  1-2 business days.
- Estimated delivery: 5-7 business days, depending on location.
- Shipping charges will be calculated at checkout.

Cash on Delivery (COD)
- We offer COD as a payment option.
- COD charges may apply based on your location.
- Customers must ensure payment is ready at the time of delivery.


Delivery Delays
- We are not responsible for delays due to unforeseen circumstances (natural disasters, logistics issues, etc.).

For tracking details, contact us at [email protected]

5. Contact Us

For any inquiries, feel free to reach out to us:

Elevo Herbals
Email:  [email protected]

Phone: +91-6395585276
Support Hours: 10:00 am- 7:00 pm